General information

The following requirements of information provided by the customer are recorded as personal information in the secure database of this website: name, place of birth, date of birth, passport number, expiry date, date of issue and type of support document, email address, postal address, telephone number, connection log, information about the IP connection, cookies and payment record. For more information regarding this section, visit our privacy policy.

The applicant must never: provide false or incorrect information; omit information that is required on the online application form, or be considered unsuitable to complete the application process or may not comply with the eligibility requirements or otherwise ignoring or changing the registration procedure. If this, or any of its different variables occurs, the company reserves the right to cancel or delete the applicant’s data.

Use of our website

The www.visaindonesia.org website and any of its related services only applies to personal use. Our company is a private company and does not have any type of affiliation with the Government of Indonesia. On the other hand, users of this website will respect its property and will not re-use, copy, change or download any of it, in part or fully, for commercial use.

Content of the Service

The applicant agrees with the conditions specified herein. The methods relating to the conditions of supply of this website are solely defined by www.visaindonesia.org. Bear in mind that the conditions described may be modified, altered or changed at any time for technical reasons, security reasons or those outside the scope of the service.

Our Service

Our function consists of processing online requests to obtain visas and other travel documents. We use an in-house service in which we inform, collect information and present the name of the applicant to the corresponding authorities or bodies. It is clear from this moment, that by providing you a service, you become our customer and therefore the conditions described apply to you. Our responsibility and objective is limited to the receipt, management, help and support in the visa and travel documents process and falls short of the decisions of the corresponding governmental authority in relation to the final result of the application.

When you send us your application and it is accepted, you will receive an email in which we will notify you of said acceptance. Given the characteristics of the order, it will be carried out as soon as possible. The request, processing and acquisition of a visa is a fully personalised service for the customer. From this precise moment the contract is formalised between you and ourselves, being a valid, current and binding legal transaction.

Our service consists of processing online travel documents and visas, and is used to request and process the Electronic Visa of Indonesia for foreign and national citizens. Our team of agents will help in processing the Travel Authorisation of the Government of Indonesia. Our exclusive services include, amongst other things; a detailed check of all of the answers provided, translation of the information, assistance when completing the form, checking the document is fully complete, and a grammar check.

The governmental authorities are authorised to request additional documentation, if necessary, which we will in turn request from you. This documentation can relate to various factors that are not dependent upon our company, and in our work as agents we will ask you as the customer. You agree to send said additional documentation to us to be able to complete your visa in the time period stipulated by the government. Otherwise, your application will expire, due to the failure of your obligations as a customer, cancelling the application without possibility of a refund of any of the amounts paid given that there is no error, omission or fault attributable to our company.

Our work will, as far as possible, be to provide you with accurate and clear information to ensure you obtain your visa, in due form and on time. You must bear in mind that the criteria is general and variable, depending on the relevant authority who may change the requirements. Our work will be to inform you promptly of any changes that may occur.

Obtaining a visa solely depends on the authority in charge of this function, so we cannot guarantee under any circumstances that it will be issued and on time, so the fees paid to our company are for the processing, management, help and support, and never as an issuer of visas.

Fees

Fees include the charges for our service, those charged by the competent authority, if a courier service is required it will be paid for by the customer. Our companies’ fees are non-refundable, as are the payments made in your name to the authorities.

The cost of the management service is 84 - 105 in USD, which will be charged when your application is accepted and will not be refundable under any circumstances.

In the event that your visa is rejected by the corresponding government authorities, our company agrees to a full refund of the charges paid. The fees charged for our management will not be paid under any circumstances, excluding any other request.

Before making a payment for the travel authorisation, you will have the opportunity to check all the details you have provided on your screen and make the appropriate changes if necessary. If you have made any errors, it is important that you correct them before proceeding. Once you have confirmed the details, you will be required to proceed with the payment.

By contracting our services, you are accepting this terms and conditions policy and are agreeing to be bound to Merchant of Record , which is assuming a series of administrative responsibilities and is responsible as the financial institution which processes the applicant’s payments that go through visaindonesia.org, including taxes, compliance risk, refund requests or any other dispute. is a company based in Spain, , registered in the Chamber of Commerce, with CIF registration number: , [email protected]. The Merchant of Record ensures that all digital transactions are encrypted and protected by high-tech firewalls and physical security, managed with precision and in full compliance with Legal Regulations.

Limitation of Liability

The authority issuing the documents will make the decision in relation to the submitted application. As we have already pointed out, additional documentation may be required for the processing of the visas. Likewise, the authority may reject any application with or without a reason given. Our company does not issue visas or travel documents and, consequently, we cannot guarantee these will be obtained. For this reason, we recommend you apply in good time, as well as postponing purchasing tickets or their equivalents until the visa is obtained. Our company takes no responsibility for costs related to these under any circumstances.

The work of our company, and for which every effort will be made in every respect, is the processing of applications ordered by the customer. At no time will it be liable for possible delays, justified or otherwise, by the government authorities in their acceptance of the application. Neither will it be responsible for possible extra costs which may arise from managing the visa application.

Our company will carry out the necessary procedures to obtain your visa or other documentation, always completed under the instructions given by the customer on the questionnaires which are filled in and submitted with the application. Any contractual error, omission, or lack of good faith will not apply to www.visaindonesia.org under any circumstances.

Lastly, the customer must bear in mind that the refusal of entry for a person by customs or immigration authorities is possible even when in possession of the appropriate documents, given that they have the last word.

The disputes that may arise from this agreement will be governed by Spanish Law and through the acceptance of this, you agree to submit to the exclusive jurisdiction of the courts situated in Barcelona.

Our company will not be partially or fully responsible for errors, omissions or delays in relation to necessary third parties, such as transport or logistics companies, or for personal delivery to the address of the requested documentation. In the event of any problem or delay, the applicant must settle the dispute directly with the third party, given that our work is to process and send the requested item in so far as we are able to and we never respond for third parties outside our company.

This website complies with Royal Decree-Law 23/2018 of 21 December on the transposition of directives on trademarks, rail transport and package travel and related travel services.